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# iTop - ITSM & CMDB iTop stands for *IT Operations Portal*. It is a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT ## Features - Fully configurable **CMDB** - **HelpDesk** and Incident Management - **Service and Contract Management** - **Change** Management - **Configuration** Management - Automatic **SLA** management - Automatic **impact analysis** - **CSV import** tool for all data - Consistency **audit** to check data quality - **Data synchronization** (for data federation) ## Latest release - [Changes since the previous version](https://wiki.openitop.org/doku.php?id=latest:release:change_log) - [New features](https://wiki.openitop.org/doku.php?id=latest:release:start) - [Migration notes](https://wiki.openitop.org/doku.php?id=latest:install:start) - [Download](https://sourceforge.net/projects/itop/files/latest/download) ## Resources - [iTop Forums](https://sourceforge.net/p/itop/discussion/): for support request - [iTop Tickets](https://sourceforge.net/p/itop/tickets/): for feature requests and bug reports - [Releases download](https://sourceforge.net/projects/itop/files/itop/) - [Software requirements](https://wiki.openitop.org/doku.php?id=latest:install:upgrading_itop) - [iTop documentation](https://www.itophub.io/wiki/page) for iTop and official extensions - [iTop extensions](https://store.itophub.io/en_US/) for discovering ans installing extensions